Refund Policy
Being outbid is not a reason for a refund. That’s the game. You’re paying for the placement you got, however short.
You WILL get a full refund if
- Your payment lost the race: another bid of an equal or higher amount was confirmed before yours, so your deal never went live.
- You were charged twice for the same bid, or charged an amount different from the one you confirmed.
- Our technical fault: we confirmed your payment but your ad was never shown because of a QwikBuy error.
- We refuse your bid before it goes live for a reason that isn’t a breach of our rules.
You will NOT get a refund if
- Someone outbids you, at any time, even seconds after you were crowned.
- Your content is removed for breaking the Terms or Content Policy, or because of a valid legal complaint against it.
- You didn’t get the traffic, clicks or sales you hoped for.
- You changed your mind after your placement went live.
How refunds work
Refunds go back to your original payment method through Paystack. We aim to start eligible refunds within 5 business days. Your bank or payment provider may take longer to show it. We refund the amount you paid in the currency you paid. Exchange-rate differences and your bank’s fees are outside our control.
To ask about a refund, email hello@qwikbuy.lol with the time of payment and the Paystack receipt or reference. Please contact us before filing a chargeback. It’s faster for everyone.
Your legal rights
This policy doesn’t affect any refund rights you have under mandatory consumer law.